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Practice News
All the latest news and information from the surgery and our patient community
Summer 2026
TakeATestUK
You may be eligible for a free virus testing kit if you have had a respiratory infection (such as cough or cold) symptoms for less than 10 days.
Please follow the link below and provide the GP Practice's code (L83041) and your NHS number:
Patient Feedback
A big thank you to everyone who attended their appointments this month. We had a 96.9% attendance rate!
If you did miss your appointment, please follow the link below to tell us why so that we can keep missed appointments to a minimum:
If you have recently been in contact with us please fill out our practice survey which can be found here
Or you can fill out a paper version in our waiting rooms.
GP Patient Survey
We are delighted to share the results of the 2026 GP Patient Survey, which highlight the high-quality care and service provided by the Westbank team.
This year's results showed that:
- 97% of patients described their overall experience of Westbank Practice as good.
- 91% found it easy to get through to us by telephone.
- 100% said our reception and admin team were helpful.
- 97% felt their needs were met at their last appointment.
These results place Westbank amongst the highest-performing practices locally and reflect the dedication, professionalism and kindness shown by our staff every day.
We would like to thank all our patients who took the time to provide feedback, and our staff for their continued commitment to delivering excellent care. Whilst we are proud of these results, we remain committed to listening to our patients and continually improving our services.
Patient Participation Group (PPG)
We are always looking for new members to join our group! If you have an idea or suggestion to improve patient experience, please let us know:
Tips for Hay Fever
Hay fever symptoms can vary in severity, and some people need medication to manage them. A wide range of treatments is available over the counter at pharmacies and supermarkets.
How can I avoid triggers?
- Keep house and car windows closed, especially during high pollen times (7-9 AM & 5-7 PM).
- Avoid grassy areas, woodlands, and air pollution.
- Wear wrap-around sunglasses.
- Wash hands, face, hair, rinse eyes, and change clothes after being outside.
- Stay indoors during high pollen counts if possible.
- Apply petroleum jelly inside your nose to trap pollen.
- Keep your home clean; wear a mask and glasses when cleaning.
- Avoid drying clothes outside.
- Use a pollen filter for car air vents.
Tips for Heat
As the weather is getting warmer, it’s incredibly important to protect yourself.
Shade from the sun will keep you safer in summer weather. Clothing should cover skin as much as possible and remember, no sunscreen provides complete protection.
Shade can also provide a good barrier between our skin and the sun so seek shade whenever possible and remember to stay hydrated!