New Phone System




Westbank Practice will be switching to a new phone system on the 14th November 2023. During this day any disruption should be minimal.

Benefits to our patients:

  • Patient call back holds your place in the queue after you have called and hung up. If you choose, you will receive a call back instead of waiting in the line, saving time and money.
  • Integration with patient record systems means when you speak to any member of our practice team your information is to hand, eliminating frustrating delays.
  • The new phone system can be configured to inform you with high quality voice messages at every stage of your journey, minimising questions.
  • And many more benefits!

All calls will be recorded for training and monitoring purposes.

If you have any queries, please contact us via our secure online form

Published: Oct 6, 2023