Friends & Family Responses

 

It takes too long to get to see an actual doctor, especially your own doctor.

 

Thank you for your feedback. We understand that waiting to see a GP, particularly your preferred doctor, can be frustrating. Demand for appointments remains at an all-time high, and we are always working to improve access by reviewing our appointment system and making best use of our wider clinical team. Where appropriate, patients may be offered alternative appointment types, such as telephone or online consultations, to ensure care is provided as quickly as possible. We appreciate your understanding.

 

Wasnt explained what my blood pressure meant other than being slightly high or what to do about it

 

Thank you for your feedback and we’re sorry to hear that you felt confused by your blood pressure readings. If you ever have concerns about your BP readings or wish for clarification, please do not hesitate to ask. We are always happy to help.

 

The doctor didn't really give me any useful advice and seemed patronising.

 

Thank you for your feedback. We are sorry to hear that you felt the consultation was not helpful and that the interaction did not meet your expectations. We aim to provide clear, supportive, and respectful care to all patients, and it’s important to us that you feel listened to and taken seriously. We will share your feedback with the team to help improve how we communicate with patients and ensure advice is clear and appropriate.