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CQC Rating Good
Friends & Family Test Results
The NHS want you to have the best possible experience of care. The NHS Friends and Family Test is a way of gathering your feedback, so we can continually review our service.
It is based on one simple question:
"Overall, how was your experience of our service?"
Your feedback will help us learn more about what you think of your experience – what you like and what you think we could improve. Ultimately, you’re helping us to make changes that will ensure we can offer the best possible care.
FFT Results
| Month / Year | Very good | Good | Neither good nor poor | Poor | Very poor | Do Not know |
|---|---|---|---|---|---|---|
| Jan 2025 | 76 | 6 | 3 | 1 | 0 | 0 |
| Feb 2025 | 55 | 9 | 2 | 2 | 1 | 1 |
| Mar 2025 | 94 | 7 | 4 | 0 | 3 | 0 |
| Apr 2025 | 38 | 4 | 0 | 0 | 0 | 0 |
| May 2025 | 0 | 0 | 0 | 0 | 0 | 0 |
| Jun 2025 | 0 | 0 | 0 | 0 | 0 | 0 |
| Jul 2025 | 0 | 0 | 0 | 0 | 0 | 0 |
| Aug 2025 | 0 | 0 | 0 | 0 | 0 | 0 |
| Sep 2025 | 0 | 0 | 0 | 0 | 0 | 0 |
| Oct 2025 | 0 | 0 | 0 | 0 | 0 | 0 |
| Nov 2025 | 0 | 0 | 0 | 0 | 0 | 0 |
| Dec 2025 | 0 | 0 | 0 | 0 | 0 | 0 |
Patient feedback
We asked the question:
Do you have any suggestions or comments on how we can improve our service?
I think you are providing an excellent service.
Posted on: 31/03/2025
Nothing but professionalism and politeness
Posted on: 31/03/2025
Excellent service as always
Posted on: 31/03/2025
Nothing to add. Quick and easy telephone consultation
Posted on: 31/03/2025
Kav is excellent very professional a explained everything thoroughly
Posted on: 31/03/2025
Keep doing what you're doing.
Posted on: 31/03/2025
No comment to improve, just to give praise for the professionalism and friendliness of the specialist nurse, within my local surgery.
Posted on: 31/03/2025
Keep doing what you’re doing! Really excellent care and service from everyone we’ve encountered at Westbank (limes surgery). Thankyou.
Posted on: 31/03/2025
Second to none
Posted on: 31/03/2025
I think everyone is very attentive and caring right through the chain. Very good expirience.
Posted on: 31/03/2025
Excellent surgery
Posted on: 31/03/2025
I think Exminster and Starcross provide an excellent service both from speed of appointments and doctors, nurses, and all other staff. I’ve never experienced any problem at all.
Posted on: 31/03/2025
I feel I am very lucky to be able to have Westbank Practice as my surgery. The quality of care, friendliness of GPs, Nurses, Receptionist’s and all staff is gold standard. I recently I rang up extremely upset about requiring another sick note I spoke to a lovely lady and I didn’t catch her name who sorted it all out for me. She even rang me the next day to see if I was okay and had I received the sick note okay. She was so kind and the fact that she understood and acknowledged how upset I was and to go the extra mile to call me the next day to check in on me and make sure I had the sick note at a time when I felt so low with my mental health, she really made a huge impact and difference to how I was feeling. I cannot thank her enough.
Posted on: 31/03/2025