Friends & Family Test Results




The NHS want you to have the best possible experience of care. The NHS Friends and Family Test is a way of gathering your feedback, so we can continually review our service.

It is based on one simple question:

"Overall, how was your experience of our service?"

Your feedback will help us learn more about what you think of your experience – what you like and what you think we could improve. Ultimately, you’re helping us to make changes that will ensure we can offer the best possible care.


FFT Results

Select year:
  • 64% Recommended
  • 14% Neither / don't know
  • 21% Not recommended
Year-month Extremely Likely Likely Neither Likely nor Unlikely Unlikely Extremely Unlikely Don't Know
Oct 2021 000100
Sep 2021 000000
Aug 2021 000000
Jul 2021 000000
Jun 2021 000000
May 2021 000000
Apr 2021 000000
Mar 2021 000000
Feb 2021 000000
Jan 2021 000000
Dec 2020 000000
Nov 2020 000000
Oct 2020 200000
Sep 2020 000000
Aug 2020 000000
Jul 2020 000000
Jun 2020 100000
May 2020 000000
Apr 2020 000000
Mar 2020 000000
Feb 2020 100000
Jan 2020 200000
Dec 2019 310012
Nov 2019 000000
Oct 2019 100000
Sep 2019 001000
Aug 2019 100000
Jul 2019 300010
Jun 2019 400012
May 2019 100001
Apr 2019 200100
Mar 2019 100020
Feb 2019 000000
Jan 2019 100000
Dec 2018 300000
Nov 2018 200000
Oct 2018 100000
Sep 2018 000110
Aug 2018 201000
Jul 2018 110000
Jun 2018 100100
May 2018 001020
Apr 2018 000000
Mar 2018 000000
Feb 2018 000000
Jan 2018 000000
Dec 2017 100000

Patient feedback

We asked the question:
Any further comments?

I have today had my flu injection at what I can only describe to be the best managed clinic I have attended in 45 years of having this treatment. Efficient, effective and importantly - friendly.
Posted on: 18/10/2020

Excellent care via online consultation. Prompt response and further follow-up
Posted on: 08/06/2020

I have always been able to get an appointment with a doctor on the day I have rung up. Today, I had an appointment but was concerned to notice my child deteriorating- the reception staff heard my concerns and the GP (Dr Ghandi) slotted me in and saw my daughter with great care, and me with supportive kindness. We are grateful for our NHS and for you, our local surgery. Thank you
Posted on: 08/01/2020

Excellent and efficient service provided by the Westbank Practice
Posted on: 01/01/2020

Dr Mann was amazing with my daughter. She normally has a fear of the Drs! But the Dr was very friendly & made our appointment easy. (My duaghter is 4). Thank you.
Posted on: 01/12/2019

Very friendly & efficient treatment from both nurse and receptionist, Nicki and Sue. Thank you both.
Posted on: 01/12/2019

We have recently moved to the area and without exception have had fantastic support from this practice. This is from the initial reception contact through to appointment availability, consultation and follow up. What a relief to have found such a caring and effective surgery. Thank you.
Posted on: 01/07/2019

I have always received excellent service. The receptionists are helpful, friendly and approachable. Every GP I have been seen by at the surgery has been professional, knowledgeable and pleasant. My own GP Dr Wong is such a nice man and a good doctor.
Posted on: 01/07/2019

Huge thanks to Dr Rachel, who was not only thorough and professional, but also patient, re-assuring and great humoured during an emergency consultation yesterday.
Posted on: 18/06/2019

Caring and trustworthy
Posted on: 24/05/2019

My wife and I have been with the westbank practice for 20 years and we have been very pleased throughout
Posted on: 26/04/2019

Excellent care and staff who take time and listen.
Posted on: 01/03/2019