Friends & Family Test Results
The NHS want you to have the best possible experience of care. The NHS Friends and Family Test is a way of gathering your feedback, so we can continually review our service.
It is based on one simple question:
"Overall, how was your experience of our service?"
Your feedback will help us learn more about what you think of your experience – what you like and what you think we could improve. Ultimately, you’re helping us to make changes that will ensure we can offer the best possible care.
FFT Results
Year-month | Extremely Likely | Likely | Neither Likely nor Unlikely | Unlikely | Extremely Unlikely | Don't Know |
---|---|---|---|---|---|---|
Feb 2023 | 1 | 0 | 0 | 0 | 0 | 0 |
Jan 2023 | 52 | 8 | 4 | 2 | 1 | 0 |
Dec 2022 | 64 | 11 | 3 | 1 | 2 | 0 |
Nov 2022 | 53 | 8 | 1 | 1 | 0 | 1 |
Oct 2022 | 171 | 19 | 6 | 0 | 0 | 1 |
Sep 2022 | 7 | 1 | 0 | 0 | 0 | 0 |
Aug 2022 | 180 | 27 | 7 | 2 | 2 | 1 |
Jul 2022 | 0 | 0 | 0 | 0 | 0 | 0 |
Jun 2022 | 0 | 0 | 0 | 0 | 0 | 0 |
May 2022 | 0 | 0 | 0 | 0 | 0 | 0 |
Apr 2022 | 0 | 0 | 0 | 0 | 0 | 0 |
Mar 2022 | 0 | 0 | 0 | 0 | 0 | 0 |
Feb 2022 | 0 | 0 | 0 | 0 | 0 | 0 |
Jan 2022 | 0 | 0 | 1 | 0 | 0 | 0 |
Dec 2021 | 0 | 0 | 0 | 0 | 0 | 0 |
Nov 2021 | 0 | 0 | 0 | 0 | 0 | 0 |
Oct 2021 | 0 | 0 | 0 | 1 | 0 | 0 |
Sep 2021 | 0 | 0 | 0 | 0 | 0 | 0 |
Aug 2021 | 0 | 0 | 0 | 0 | 0 | 0 |
Jul 2021 | 0 | 0 | 0 | 0 | 0 | 0 |
Jun 2021 | 0 | 0 | 0 | 0 | 0 | 0 |
May 2021 | 0 | 0 | 0 | 0 | 0 | 0 |
Apr 2021 | 0 | 0 | 0 | 0 | 0 | 0 |
Mar 2021 | 0 | 0 | 0 | 0 | 0 | 0 |
Feb 2021 | 0 | 0 | 0 | 0 | 0 | 0 |
Jan 2021 | 0 | 0 | 0 | 0 | 0 | 0 |
Dec 2020 | 0 | 0 | 0 | 0 | 0 | 0 |
Nov 2020 | 0 | 0 | 0 | 0 | 0 | 0 |
Oct 2020 | 2 | 0 | 0 | 0 | 0 | 0 |
Sep 2020 | 0 | 0 | 0 | 0 | 0 | 0 |
Aug 2020 | 0 | 0 | 0 | 0 | 0 | 0 |
Jul 2020 | 0 | 0 | 0 | 0 | 0 | 0 |
Jun 2020 | 1 | 0 | 0 | 0 | 0 | 0 |
May 2020 | 0 | 0 | 0 | 0 | 0 | 0 |
Apr 2020 | 0 | 0 | 0 | 0 | 0 | 0 |
Mar 2020 | 0 | 0 | 0 | 0 | 0 | 0 |
Feb 2020 | 1 | 0 | 0 | 0 | 0 | 0 |
Jan 2020 | 2 | 0 | 0 | 0 | 0 | 0 |
Dec 2019 | 3 | 1 | 0 | 0 | 1 | 2 |
Nov 2019 | 0 | 0 | 0 | 0 | 0 | 0 |
Oct 2019 | 1 | 0 | 0 | 0 | 0 | 0 |
Sep 2019 | 0 | 0 | 1 | 0 | 0 | 0 |
Aug 2019 | 1 | 0 | 0 | 0 | 0 | 0 |
Jul 2019 | 3 | 0 | 0 | 0 | 1 | 0 |
Jun 2019 | 4 | 0 | 0 | 0 | 1 | 2 |
May 2019 | 1 | 0 | 0 | 0 | 0 | 1 |
Apr 2019 | 2 | 0 | 0 | 1 | 0 | 0 |
Mar 2019 | 1 | 0 | 0 | 0 | 2 | 0 |
Feb 2019 | 0 | 0 | 0 | 0 | 0 | 0 |
Jan 2019 | 1 | 0 | 0 | 0 | 0 | 0 |
Dec 2018 | 3 | 0 | 0 | 0 | 0 | 0 |
Nov 2018 | 2 | 0 | 0 | 0 | 0 | 0 |
Oct 2018 | 1 | 0 | 0 | 0 | 0 | 0 |
Sep 2018 | 0 | 0 | 0 | 1 | 1 | 0 |
Aug 2018 | 2 | 0 | 1 | 0 | 0 | 0 |
Jul 2018 | 1 | 1 | 0 | 0 | 0 | 0 |
Jun 2018 | 1 | 0 | 0 | 1 | 0 | 0 |
May 2018 | 0 | 0 | 1 | 0 | 2 | 0 |
Apr 2018 | 0 | 0 | 0 | 0 | 0 | 0 |
Mar 2018 | 0 | 0 | 0 | 0 | 0 | 0 |
Feb 2018 | 0 | 0 | 0 | 0 | 0 | 0 |
Jan 2018 | 0 | 0 | 0 | 0 | 0 | 0 |
Dec 2017 | 1 | 0 | 0 | 0 | 0 | 0 |
Patient feedback
We asked the question:
Do you have any suggestions or comments on how we can improve our service?
Best surgery I’ve ever been to
So kind and helpful at reception and on the phone
Posted on: 30/08/2022
Every confidence in our Practice - always there when needed - 100%
Posted on: 30/08/2022
We continue to be astonished at the service we receive at the Westbank practice compared to what our friends report elsewhere and we see reported in the media. Cannot fault the service we receive here.
Posted on: 30/08/2022
An efficient, friendly team.
Posted on: 30/08/2022
Everything was very easy from making the appointment through to seeing someone in person
Posted on: 24/08/2022
We have never had a problem getting an appointment if needed and find the surgery extremely caring and helpful whilst working under extreme pressure.
Posted on: 24/08/2022
I have received courteous help from the reception desk on each occasion I have contacted them. I appreciate the patience Dr. Wong has shown and the way he has explained things to me at 2 appointments and a telephone call. He is a Dr. who cares and I am pleased to be a patient at the Westbank practice.
Thank you all.
Posted on: 15/08/2022
Very good service. We’re extremely fortunate to have such a wonderful facility in the village.
Posted on: 15/08/2022
Very responsive and professional team
Posted on: 15/08/2022
Our practice is wonderful at fitting you in with an appointment as soon as they can. Everyone is friendly and polite - we are very lucky to have such a good medical facility so close to us.
Posted on: 15/08/2022
The surgery always gives prompt and caring attention in any communication I have with them. My recent consultation was conducted in a very caring and considerate way, with excellent communication and understanding from the GP who I spoke to about my health concerns.
Posted on: 14/08/2022
We are extremely fortunate to have such a friendly and accessible practice. We cannot thank the team enough.
Keep up the good work
Posted on: 10/08/2022
Fantastic service. After calling for an appointment i was seen 30 minutes later. Everyone is always very helpful.
Posted on: 10/08/2022
I have today had my flu injection at what I can only describe to be the best managed clinic I have attended in 45 years of having this treatment. Efficient, effective and importantly - friendly.
Posted on: 18/10/2020
Excellent care via online consultation. Prompt response and further follow-up
Posted on: 08/06/2020
I have always been able to get an appointment with a doctor on the day I have rung up. Today, I had an appointment but was concerned to notice my child deteriorating- the reception staff heard my concerns and the GP (Dr Ghandi) slotted me in and saw my daughter with great care, and me with supportive kindness. We are grateful for our NHS and for you, our local surgery. Thank you
Posted on: 08/01/2020
Excellent and efficient service provided by the Westbank Practice
Posted on: 01/01/2020
Very friendly & efficient treatment from both nurse and receptionist, Nicki and Sue. Thank you both.
Posted on: 01/12/2019
Dr Mann was amazing with my daughter. She normally has a fear of the Drs! But the Dr was very friendly & made our appointment easy. (My duaghter is 4). Thank you.
Posted on: 01/12/2019
I have always received excellent service. The receptionists are helpful, friendly and approachable. Every GP I have been seen by at the surgery has been professional, knowledgeable and pleasant. My own GP Dr Wong is such a nice man and a good doctor.
Posted on: 01/07/2019
We have recently moved to the area and without exception have had fantastic support from this practice. This is from the initial reception contact through to appointment availability, consultation and follow up. What a relief to have found such a caring and effective surgery. Thank you.
Posted on: 01/07/2019
Huge thanks to Dr Rachel, who was not only thorough and professional, but also patient, re-assuring and great humoured during an emergency consultation yesterday.
Posted on: 18/06/2019
Caring and trustworthy
Posted on: 24/05/2019
My wife and I have been with the westbank practice for 20 years and we have been very pleased throughout
Posted on: 26/04/2019
Excellent care and staff who take time and listen.
Posted on: 01/03/2019
We use cookies to help provide you with the best possible online experience.
By using this site, you agree that we may store and access cookies on your device. Cookie policy.
Cookie settings.
Functional Cookies
Functional Cookies are enabled by default at all times so that we can save your preferences for cookie settings and ensure site works and delivers best experience.
3rd Party Cookies
This website uses Google Analytics to collect anonymous information such as the number of visitors to the site, and the most popular pages.
Keeping this cookie enabled helps us to improve our website.