Friends & Family Test Results

The NHS want you to have the best possible experience of care. The NHS Friends and Family Test is a way of gathering your feedback, so we can continually review our service.

It is based on one simple question:

"How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?"

Your feedback will help us learn more about what you think of your experience – what you like and what you think we could improve. Ultimately, you’re helping us to make changes that will ensure we can offer the best possible care.



Select year:
  • 63% Recommended
  • 13% Neither / don't know
  • 25% Not recommended
Year-month Extremely Likely Likely Neither Likely nor Unlikely Unlikely Extremely Unlikely Don't Know
Sep 2019 000000
Aug 2019 100000
Jul 2019 300010
Jun 2019 400012
May 2019 100001
Apr 2019 200100
Mar 2019 100020
Feb 2019 000000
Jan 2019 100000
Dec 2018 300000
Nov 2018 200000
Oct 2018 100000
Sep 2018 000110
Aug 2018 201000
Jul 2018 110000
Jun 2018 100100
May 2018 001020
Apr 2018 000000
Mar 2018 000000
Feb 2018 000000
Jan 2018 000000
Dec 2017 100000

Patient feedback

We asked the question:
Any further comments?

We have recently moved to the area and without exception have had fantastic support from this practice. This is from the initial reception contact through to appointment availability, consultation and follow up. What a relief to have found such a caring and effective surgery. Thank you.
Posted on: 01/07/2019

I have always received excellent service. The receptionists are helpful, friendly and approachable. Every GP I have been seen by at the surgery has been professional, knowledgeable and pleasant. My own GP Dr Wong is such a nice man and a good doctor.
Posted on: 01/07/2019

Huge thanks to Dr Rachel, who was not only thorough and professional, but also patient, re-assuring and great humoured during an emergency consultation yesterday.
Posted on: 18/06/2019

Caring and trustworthy
Posted on: 24/05/2019

My wife and I have been with the westbank practice for 20 years and we have been very pleased throughout
Posted on: 26/04/2019

Excellent care and staff who take time and listen.
Posted on: 01/03/2019