Friends & Family Test Results

 

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The NHS want you to have the best possible experience of care. The NHS Friends and Family Test is a way of gathering your feedback, so we can continually review our service.

It is based on one simple question:

"Overall, how was your experience of our service?"

Your feedback will help us learn more about what you think of your experience – what you like and what you think we could improve. Ultimately, you’re helping us to make changes that will ensure we can offer the best possible care.

 

FFT Results

Select year:
  • 94% Recommended
  • 4% Neither / don't know
  • 3% Not recommended
Year-month Very good Good Neither good nor poor Poor Very poor Do Not know
Jun 2023 000000
May 2023 4250010
Apr 2023 5051000
Mar 2023 6020100
Feb 2023 58100000
Jan 2023 5284210
Dec 2022 64113120
Nov 2022 5381101
Oct 2022 171196001
Sep 2022 710000
Aug 2022 180277221
Jul 2022 000000
Jun 2022 000000
May 2022 000000
Apr 2022 000000
Mar 2022 000000
Feb 2022 000000
Jan 2022 001000
Dec 2021 000000
Nov 2021 000000
Oct 2021 000100
Sep 2021 000000
Aug 2021 000000
Jul 2021 000000
Jun 2021 000000
May 2021 000000
Apr 2021 000000
Mar 2021 000000
Feb 2021 000000
Jan 2021 000000
Dec 2020 000000
Nov 2020 000000
Oct 2020 200000
Sep 2020 000000
Aug 2020 000000
Jul 2020 000000
Jun 2020 100000
May 2020 000000
Apr 2020 000000
Mar 2020 000000
Feb 2020 100000
Jan 2020 200000
Dec 2019 310012
Nov 2019 000000
Oct 2019 100000
Sep 2019 001000
Aug 2019 100000
Jul 2019 300010
Jun 2019 400012
May 2019 100001
Apr 2019 200100
Mar 2019 100020
Feb 2019 000000
Jan 2019 100000
Dec 2018 300000
Nov 2018 200000
Oct 2018 100000
Sep 2018 000110
Aug 2018 201000
Jul 2018 110000
Jun 2018 100100
May 2018 001020
Apr 2018 000000
Mar 2018 000000
Feb 2018 000000
Jan 2018 000000
Dec 2017 100000

Patient feedback

We asked the question:
Do you have any suggestions or comments on how we can improve our service?

No, I am very satisfied with the care provided by all staff in the practice.
Posted on: 28/05/2023

I received an appointment on the day I needed it.
Posted on: 21/05/2023

Everything excellent Seen at appointment time no wait Easy to book Treatment perfect Advice perfect
Posted on: 20/05/2023

It’s a great service
Posted on: 20/05/2023

I don’t often go to Gp but when there I was persuaded to have full health check and bloods were taken
Posted on: 20/05/2023

Very good service.
Posted on: 20/05/2023

Perfect service from start to finish, thank you
Posted on: 19/05/2023

No, the service was excellent, as always.
Posted on: 19/05/2023

No, first visit to the surgery having recently registered and it was very good.
Posted on: 19/05/2023

Excellent service. Amazingly prompt appointments. Great you have in house paramedics and Physio’s
Posted on: 19/05/2023

My appointment was on time and the nurse was very welcoming and polite.
Posted on: 19/05/2023

Excellent service, thanks.
Posted on: 19/05/2023

The Westbank Practice is an excellent facility with equally brilliant staff. Thank you for being in our village
Posted on: 19/05/2023

I was treated in a very friendly and efficient way.
Posted on: 19/05/2023

I needed to see a doctor urgently and after phoning at 8.30 in the morning, was able to see the doctor at 11.00 the same day. Although I couldn’t see my own doctor, the doctor I did see had reviewed my notes and after some tests and an examination, I left and was able to collect medication within two hours. This surgery is a perfect example of the NHS at its best.
Posted on: 19/05/2023

Just wonderful already.
Posted on: 19/05/2023

Very good, thank you!
Posted on: 19/05/2023

I can’t fault the service of the Westbank surgeries. ThNk you.
Posted on: 19/05/2023

The nurse was on time, nice and efficient
Posted on: 19/05/2023

Always been a great service
Posted on: 19/05/2023

Very satisfied with the service.
Posted on: 19/05/2023

Helpful service from reception and understood my needs, plus follow up call from the doctor
Posted on: 19/05/2023

Keep up the excellent work
Posted on: 26/04/2023

No , the service from Westbank is excellent!
Posted on: 22/04/2023

Easy to book. Helpful receptionist. Good experience with Doctor.
Posted on: 22/04/2023

No I had absolute excellent service could not fault it.
Posted on: 20/04/2023

Saw physiotherapist who was very friendly and helpful.
Posted on: 20/04/2023

Swift attention and friendly, pleasant staff.
Posted on: 19/04/2023

I have always found your on line service for booking prescriptions and appointments to be excellent. I have never had an issue with my surgery or an issue getting an appointment. I recently used your messages service via the NHS app and again an excellent idea ( as I work full time so it can be awkward to get time off to see a GP) and my reason for messaging was sorted.
Posted on: 19/04/2023

We are very grateful to have such a good surgery, thanks
Posted on: 19/04/2023

The nurse was very informative and efficient
Posted on: 19/04/2023

Very efficient service
Posted on: 19/04/2023

I found this service better than my last practice as this site is easy to follow and quick to book appointments rather than calling the surgery.
Posted on: 19/04/2023

All very good, I cannot see anyways to improve it
Posted on: 19/04/2023

My phone call was answered professionally and helpful. The GP who called me back was excellent. Very kind and listened to my concerns. She fully understood my condition and responded to that.
Posted on: 19/04/2023

Personally I cannot think of anything that would improve our recent visit.
Posted on: 19/04/2023

Excellent and helpful advice at all times .Friendly staff
Posted on: 19/04/2023

No you do a brilliant job,all staff and always pleased to help.
Posted on: 19/04/2023

No absolutely spot on , no problems, very quick and efficient in seeing me.
Posted on: 19/04/2023

No waiting. My injection was painless and the Staff pleasant and helpful.
Posted on: 19/04/2023

I always receive excellent service from all practice members & have managed to get appointments relatively easy
Posted on: 19/04/2023

Very efficient and friendly
Posted on: 19/04/2023

Excellent service at Westbank whenever I have needed it.
Posted on: 19/04/2023

I am very happy with the service provided by Westbank. I have been looked after extremely well by them Thanks Thanks for many years and have never been disappointed by the care and consideration I have received. It has always been a pleasure to be a patient at Westbank.
Posted on: 19/04/2023

No, I think having paramedics now helps in patients getting appointments and my experience has been positive when seeing them. They took time to listen
Posted on: 19/04/2023

I am very happy with the care and attention I received from Westbank Practice. I felt I had complete wrap-around care from everyone - reception staff, nurses and doctors. Thank you!
Posted on: 16/04/2023

Everyone has been brilliant at Westbank, I would probably say tv in waiting room broadcasting something but that would be it The level of care here in Exminster surgery is so great , people only ever complain, but , I don’t have any , congratulations on great practice x Neil
Posted on: 22/03/2023

To be honest I can’t think of anything that could be done to improve the service. I feel very fortunate, it’s first rate. Thank you.
Posted on: 21/03/2023

I think the surgery is brilliant. You can always get help and tests etc are very quick. Thank you to you all for running things so well.
Posted on: 20/03/2023

Best practice, helpful staff at all times. Been a patient here for 20 years and can’t fault them
Posted on: 20/03/2023

My experience started with the initial telephone call and your wonderful receptionist. She listened to what I said and gave me an appointment to see a doctor. That, to me, is the most important thing - keeping this standard and improving on it will be difficult but if it happens, brilliant.
Posted on: 20/03/2023

No, everyone at the surgery is committed to first class service for the patient.
Posted on: 20/03/2023

The staff are very knowledgeable and friendly. They couldn't have been more helpful.
Posted on: 20/03/2023

None at all. The surgery has been exemplary in every aspect since we came to the area in October 2022. Other geographical areas could learn a great deal from yourselves. Thanks
Posted on: 20/03/2023

Carry on as you are!
Posted on: 20/03/2023

Excellent. Everyone was friendly and efficient, appointment was on time, and communication regarding the appointment was excellent. Very lucky to have this facility.
Posted on: 20/03/2023

Not really, the receptionists are friendly and helpful and We’ve always had good service from the doctors We don’t have to wait days for an appointment. If we ring early it’s very likely we get a same day appointment We consider ourselves very lucky to have this surgery
Posted on: 23/02/2023

I don’t think there’s any improvements to make. Every receptionist, nurse and doctor I’ve meet makes you feel at ease and is super helpful.
Posted on: 23/02/2023

No, personally, I think the service I get from the Westbank practice. Com is excellent.
Posted on: 22/02/2023

Everyone is always very pleasant and accommodating and so just keep doing what you do.
Posted on: 22/02/2023

I think the surgery and staff are all amazing from the admin staff right through to the doctors. If you need an appointment it is always an easy process to book one. The staff are always very caring and take time to listen to you and help to find a resolution.
Posted on: 22/02/2023

Great links with local pharmacy. Range of professionals to access depending on need. Appointments generally available without too much of a wait. It’s good that you can access online but even better that telephone, face to face receptionist and paper repeat prescriptions still available too.
Posted on: 22/02/2023

No as the way you run the practice in Starcross and Exminster is really good and I have had no problems what so ever Keep it up
Posted on: 22/02/2023

We have always had excellent treatment from both doctors and nurses. I can't think of anything that is needed to improve your service. Big thanks to all your staff.
Posted on: 22/02/2023

Carry on as you are, doing a great job.
Posted on: 22/02/2023

The practice runs very efficiently and it's due, I think, to employing the right staff. The training you give your staff plus them being very friendly and helpful is working well. Keep up the excellent care and you won't go far wrong.
Posted on: 22/02/2023

I think the Practice is forward thinking and very inclusive and helpful - I can’t recommend them highly enough thank you
Posted on: 22/02/2023

From the point of view of checking in, the screen is sometimes difficult to access.However, whenever there had been a problem with this or another query when entering reception, staff have always been extremely helpful. I cannot the service I have had from this surgery since registering 4 years ago.The best surgery I have ever been with in my 60+ years!
Posted on: 22/02/2023

Not really I have never had a problem with the Starcross surgery, I have always found staff polite and very helpful.
Posted on: 22/02/2023

The staff are really friendly and helpful. A much more personal service than what I've experienced elsewhere.
Posted on: 24/01/2023

None at all. Everyone at the practice is brilliant - nurses, doctors, support and backroom staff are all exceptional. This is honestly the, best practice we have ever had in our 70+ years. I cannot fault them at all.
Posted on: 24/01/2023

The Westbank Practice provides a wonderful caring professional service and I’m very grateful to them for providing my healthcare. Thank you.
Posted on: 23/01/2023

The only thing that could possibly be improved on but isnt a bad thing just personal preference is a female doctor working every day. But the surgery and staff are 5* highly recommend from maternity, babies children adults and mental health. You guys do a fantastic job!
Posted on: 23/01/2023

I am very pleased with the service. It far exceeds anything experienced by family members who are with other practices around the country.
Posted on: 23/01/2023

Very impressed with the practitioners, practice, service and prompt availability of an appointment.
Posted on: 23/01/2023

I have no problems with the service. I have been with your service for nearly 64 years.
Posted on: 23/01/2023

None at all. Your system works. Meeting your staff who are very courteous and polite. Your medical team are the same. 12 out of 10 on my first appointment with your medical team. Not yet met my Doctor.
Posted on: 23/01/2023

I have always found that all aspects of the surgery from initial call to reception to consultation with the GP to extermely efficient, helpful and proffesional. In my opion you can always find areas of improvement,however, from all my recent experiances of the service I would struggle to do so.
Posted on: 23/01/2023

I can only say a huge thank you to the receptionist who dealt with me last Friday. She was polite and help me very efficiently.
Posted on: 23/01/2023

Our doctors surgery is the best, always friendly, never a problem to get an appointment in either Exminster or Starcross. Top class staff always
Posted on: 23/01/2023

I think you are an amazing surgery and we are so lucky to have you
Posted on: 22/12/2022

Very helpful reception team. Always able to get an appointment with medical team either in person or by phone. Doctors and nurses always polite, happy and professional.
Posted on: 19/12/2022

A professional and genuinely caring service provided at this surgery. Excellent!
Posted on: 19/12/2022

Fantastic service as usual We are very lucky to have such a great local doctors surgery
Posted on: 19/12/2022

The service I have received could not be any better, Congratulations Westbank. And thank you.
Posted on: 19/12/2022

I think we are very lucky in Exminster to have such a dedicated team looking after us.
Posted on: 14/12/2022

Short answer is no, the service I’ve received for all my recent visits has been brilliant. Polite, professional, thorough and reassuring. Thank you
Posted on: 12/12/2022

Westbank Practice, particularly the Starcross surgery with which I have most interaction, is excellent. Making contact via phone or using online system functions is easy. All of the doctors across a variety of conditions have communicated/discussed concerns sympathetically, knowledgeably and taken quick action or recommended longer term solutions as appropriate. I have used face to face appointments (with Dr and nurse), phone appointments (with Dr) as well as receive medical notes and information via text and email service when sensible to do so. The admin staff also provide a reliable, responsible, quality front line service questioning patients about their needs to help direct them to appropriate service/staff. The practice is truly excellent and an extremely valuable service accessible to people locally.
Posted on: 08/12/2022

My family personally find everything spot on & Thank you
Posted on: 08/12/2022

We are so very lucky having such a superb health practice available to us. The service has not failed the people of this area at all and kept going throughout the pandemic. I have always been able to see a doctor when necessary and it is always easy to get through via the telephone to make an appointment. The dedicated on-line repeat prescription service is also fantastic. Well Done All !!
Posted on: 07/12/2022

Staff, both medical and administrative, are excellent, friendly and efficient. Appointments are usually available within a day or so, especially if you do not mind which doctor you see.
Posted on: 07/12/2022

An efficient, friendly team.
Posted on: 30/08/2022

We continue to be astonished at the service we receive at the Westbank practice compared to what our friends report elsewhere and we see reported in the media. Cannot fault the service we receive here.
Posted on: 30/08/2022

Every confidence in our Practice - always there when needed - 100%
Posted on: 30/08/2022

Best surgery I’ve ever been to So kind and helpful at reception and on the phone
Posted on: 30/08/2022

We have never had a problem getting an appointment if needed and find the surgery extremely caring and helpful whilst working under extreme pressure.
Posted on: 24/08/2022

Everything was very easy from making the appointment through to seeing someone in person
Posted on: 24/08/2022

Our practice is wonderful at fitting you in with an appointment as soon as they can. Everyone is friendly and polite - we are very lucky to have such a good medical facility so close to us.
Posted on: 15/08/2022

Very responsive and professional team
Posted on: 15/08/2022

Very good service. We’re extremely fortunate to have such a wonderful facility in the village.
Posted on: 15/08/2022

I have received courteous help from the reception desk on each occasion I have contacted them. I appreciate the patience Dr. Wong has shown and the way he has explained things to me at 2 appointments and a telephone call. He is a Dr. who cares and I am pleased to be a patient at the Westbank practice. Thank you all.
Posted on: 15/08/2022

The surgery always gives prompt and caring attention in any communication I have with them. My recent consultation was conducted in a very caring and considerate way, with excellent communication and understanding from the GP who I spoke to about my health concerns.
Posted on: 14/08/2022

We are extremely fortunate to have such a friendly and accessible practice. We cannot thank the team enough. Keep up the good work
Posted on: 10/08/2022

Fantastic service. After calling for an appointment i was seen 30 minutes later. Everyone is always very helpful.
Posted on: 10/08/2022

I have today had my flu injection at what I can only describe to be the best managed clinic I have attended in 45 years of having this treatment. Efficient, effective and importantly - friendly.
Posted on: 18/10/2020

Excellent care via online consultation. Prompt response and further follow-up
Posted on: 08/06/2020

I have always been able to get an appointment with a doctor on the day I have rung up. Today, I had an appointment but was concerned to notice my child deteriorating- the reception staff heard my concerns and the GP (Dr Ghandi) slotted me in and saw my daughter with great care, and me with supportive kindness. We are grateful for our NHS and for you, our local surgery. Thank you
Posted on: 08/01/2020

Excellent and efficient service provided by the Westbank Practice
Posted on: 01/01/2020

Dr Mann was amazing with my daughter. She normally has a fear of the Drs! But the Dr was very friendly & made our appointment easy. (My duaghter is 4). Thank you.
Posted on: 01/12/2019

Very friendly & efficient treatment from both nurse and receptionist, Nicki and Sue. Thank you both.
Posted on: 01/12/2019

We have recently moved to the area and without exception have had fantastic support from this practice. This is from the initial reception contact through to appointment availability, consultation and follow up. What a relief to have found such a caring and effective surgery. Thank you.
Posted on: 01/07/2019

I have always received excellent service. The receptionists are helpful, friendly and approachable. Every GP I have been seen by at the surgery has been professional, knowledgeable and pleasant. My own GP Dr Wong is such a nice man and a good doctor.
Posted on: 01/07/2019

Huge thanks to Dr Rachel, who was not only thorough and professional, but also patient, re-assuring and great humoured during an emergency consultation yesterday.
Posted on: 18/06/2019

Caring and trustworthy
Posted on: 24/05/2019

My wife and I have been with the westbank practice for 20 years and we have been very pleased throughout
Posted on: 26/04/2019

Excellent care and staff who take time and listen.
Posted on: 01/03/2019