Friends & Family Test Results




The NHS want you to have the best possible experience of care. The NHS Friends and Family Test is a way of gathering your feedback, so we can continually review our service.

It is based on one simple question:

"Overall, how was your experience of our service?"

Your feedback will help us learn more about what you think of your experience – what you like and what you think we could improve. Ultimately, you’re helping us to make changes that will ensure we can offer the best possible care.


FFT Results

Select year:
  • 92% Recommended
  • 5% Neither / don't know
  • 3% Not recommended
Year-month Extremely Likely Likely Neither Likely nor Unlikely Unlikely Extremely Unlikely Don't Know
Feb 2023 100000
Jan 2023 5284210
Dec 2022 64113120
Nov 2022 5381101
Oct 2022 171196001
Sep 2022 710000
Aug 2022 180277221
Jul 2022 000000
Jun 2022 000000
May 2022 000000
Apr 2022 000000
Mar 2022 000000
Feb 2022 000000
Jan 2022 001000
Dec 2021 000000
Nov 2021 000000
Oct 2021 000100
Sep 2021 000000
Aug 2021 000000
Jul 2021 000000
Jun 2021 000000
May 2021 000000
Apr 2021 000000
Mar 2021 000000
Feb 2021 000000
Jan 2021 000000
Dec 2020 000000
Nov 2020 000000
Oct 2020 200000
Sep 2020 000000
Aug 2020 000000
Jul 2020 000000
Jun 2020 100000
May 2020 000000
Apr 2020 000000
Mar 2020 000000
Feb 2020 100000
Jan 2020 200000
Dec 2019 310012
Nov 2019 000000
Oct 2019 100000
Sep 2019 001000
Aug 2019 100000
Jul 2019 300010
Jun 2019 400012
May 2019 100001
Apr 2019 200100
Mar 2019 100020
Feb 2019 000000
Jan 2019 100000
Dec 2018 300000
Nov 2018 200000
Oct 2018 100000
Sep 2018 000110
Aug 2018 201000
Jul 2018 110000
Jun 2018 100100
May 2018 001020
Apr 2018 000000
Mar 2018 000000
Feb 2018 000000
Jan 2018 000000
Dec 2017 100000

Patient feedback

We asked the question:
Do you have any suggestions or comments on how we can improve our service?

Best surgery I’ve ever been to So kind and helpful at reception and on the phone
Posted on: 30/08/2022

Every confidence in our Practice - always there when needed - 100%
Posted on: 30/08/2022

We continue to be astonished at the service we receive at the Westbank practice compared to what our friends report elsewhere and we see reported in the media. Cannot fault the service we receive here.
Posted on: 30/08/2022

An efficient, friendly team.
Posted on: 30/08/2022

Everything was very easy from making the appointment through to seeing someone in person
Posted on: 24/08/2022

We have never had a problem getting an appointment if needed and find the surgery extremely caring and helpful whilst working under extreme pressure.
Posted on: 24/08/2022

I have received courteous help from the reception desk on each occasion I have contacted them. I appreciate the patience Dr. Wong has shown and the way he has explained things to me at 2 appointments and a telephone call. He is a Dr. who cares and I am pleased to be a patient at the Westbank practice. Thank you all.
Posted on: 15/08/2022

Very good service. We’re extremely fortunate to have such a wonderful facility in the village.
Posted on: 15/08/2022

Very responsive and professional team
Posted on: 15/08/2022

Our practice is wonderful at fitting you in with an appointment as soon as they can. Everyone is friendly and polite - we are very lucky to have such a good medical facility so close to us.
Posted on: 15/08/2022

The surgery always gives prompt and caring attention in any communication I have with them. My recent consultation was conducted in a very caring and considerate way, with excellent communication and understanding from the GP who I spoke to about my health concerns.
Posted on: 14/08/2022

We are extremely fortunate to have such a friendly and accessible practice. We cannot thank the team enough. Keep up the good work
Posted on: 10/08/2022

Fantastic service. After calling for an appointment i was seen 30 minutes later. Everyone is always very helpful.
Posted on: 10/08/2022

I have today had my flu injection at what I can only describe to be the best managed clinic I have attended in 45 years of having this treatment. Efficient, effective and importantly - friendly.
Posted on: 18/10/2020

Excellent care via online consultation. Prompt response and further follow-up
Posted on: 08/06/2020

I have always been able to get an appointment with a doctor on the day I have rung up. Today, I had an appointment but was concerned to notice my child deteriorating- the reception staff heard my concerns and the GP (Dr Ghandi) slotted me in and saw my daughter with great care, and me with supportive kindness. We are grateful for our NHS and for you, our local surgery. Thank you
Posted on: 08/01/2020

Excellent and efficient service provided by the Westbank Practice
Posted on: 01/01/2020

Very friendly & efficient treatment from both nurse and receptionist, Nicki and Sue. Thank you both.
Posted on: 01/12/2019

Dr Mann was amazing with my daughter. She normally has a fear of the Drs! But the Dr was very friendly & made our appointment easy. (My duaghter is 4). Thank you.
Posted on: 01/12/2019

I have always received excellent service. The receptionists are helpful, friendly and approachable. Every GP I have been seen by at the surgery has been professional, knowledgeable and pleasant. My own GP Dr Wong is such a nice man and a good doctor.
Posted on: 01/07/2019

We have recently moved to the area and without exception have had fantastic support from this practice. This is from the initial reception contact through to appointment availability, consultation and follow up. What a relief to have found such a caring and effective surgery. Thank you.
Posted on: 01/07/2019

Huge thanks to Dr Rachel, who was not only thorough and professional, but also patient, re-assuring and great humoured during an emergency consultation yesterday.
Posted on: 18/06/2019

Caring and trustworthy
Posted on: 24/05/2019

My wife and I have been with the westbank practice for 20 years and we have been very pleased throughout
Posted on: 26/04/2019

Excellent care and staff who take time and listen.
Posted on: 01/03/2019