We use cookies to make this site work. We'd also like to set optional cookies so we can understand how the site is used and improve it. We will not set optional cookies unless you accept them. You can change your choice at any time from the Cookie settings link in the footer.
Strictly necessary cookies
These cookies are required for the site to work. They store your cookie preferences and keep your session secure. They are exempt from consent under PECR Regulation 6(4) because they are essential to deliver the service you have requested.
Optional cookies
Optional cookies help us understand how the site is used and provide additional features such as analytics, accessibility tools and translation. We will only set them if you accept.
Friends and Family Test Feedback
See our latest results
Patient feedback
Question: Please can you tell us why you gave your answer? Please tell us about anything that we could have done better.
A very pleasing welcome from reception and on time appointment.
Posted on: 28/07/2026
Receptionist are always polite and helpful.
Posted on: 28/07/2026
As always outstanding service there is nothing more I can say thank you!
Posted on: 27/07/2026
Reception team and practice nurse were welcoming and very efficient
Posted on: 27/07/2026
All staff and doctors are amazing,will fit you in last minute if able to,goes above and beyond for me and my late husband was very well looked after by all staff as well as the chemist next door,can’t fault this surgery
Posted on: 27/07/2026
The doctor and nurse were both excellent. I am especially grateful to the nurse who ensured I saw the doctor as soon as possible. The doctor was calm, knowledgable and very helpful on both occasions I saw him. Thank you
Posted on: 27/07/2026
Warm, friendly, polite and very informative. Thank you westbank.
Posted on: 27/07/2026
The health assistant was very efficient and friendly. I could tell she’d read my notes prior to my appointment. She also carried out a routine blood test during my appointment to save another appointment and trip to the surgery. Very impressed.
Posted on: 27/07/2026
Dr Cole was patient and reassuring. Answered all my questions and concerns and arranged a follow up appointment for me. I left completely reassured.
Posted on: 27/07/2026