Friends and Family Test Feedback

See our latest results

87% Very Good
8% Good
2% Neither Good nor Poor
1% Poor
1% Very Poor
0% Don't Know

Patient feedback

Question: Please can you tell us why you gave your answer? Please tell us about anything that we could have done better.

Receptionists are always kind and considerate and never judgemental. The surgery is always able to offer me an appointment whether it be f2f or on the phone. Dr Morris, Dr Broome and Dr Maurice have all been amazing while I've been in weekly contact due to my HRT medication.
Posted on: 29/10/2025

Very short wait till appointment time and helpful receptionist. So what’s not to like!
Posted on: 28/10/2025

Westbank is one the best surgeries l have known. Great staff, friendly and always helpful.
Posted on: 28/10/2025

I called at 09.05, I got an appointment at 10.35. The doctor referred me for an x-ray and the hospital called me at 16.00 with an appointment time 2 days later. Brilliant.
Posted on: 28/10/2025

The receptionist at the practice is excellent. She is friendly and extremely helpful in facilitating requests, and efficient in making appointments. The practice, overall, is fantastic, and I feel very lucky to have this local NHS resource.
Posted on: 28/10/2025

I had a prompt appointment I was seen by a very efficient GP He diagnosed the problem and detailed the treatment plan A follow up appointment was made
Posted on: 28/10/2025

The nurse listened to what I was saying and is going to check back in to see how I’m getting on.
Posted on: 28/10/2025

All the staff, nurses and doctors are so friendly and polite. I feel very comfortable using this surgery. Many thanks.
Posted on: 28/10/2025

I called in during early afternoon and was offered two appointments. Took the later one and was seen by a lovely young doctor/registrar who listened, looked and gave very helpful advice/exercises. Things have improved. All credit to everyone for a fast effective service ❤️
Posted on: 28/10/2025

I always have a good visit to Exminster practice. Dr Tomlinson is polite, warm and friendly and explains things very well. Thank you.
Posted on: 15/10/2025