CQC Rating Good
Friends & Family Test Results
The NHS want you to have the best possible experience of care. The NHS Friends and Family Test is a way of gathering your feedback, so we can continually review our service.
It is based on one simple question:
"Overall, how was your experience of our service?"
Your feedback will help us learn more about what you think of your experience – what you like and what you think we could improve. Ultimately, you’re helping us to make changes that will ensure we can offer the best possible care.
FFT Results
| Year-month | Extremely Likely | Likely | Neither Likely nor Unlikely | Unlikely | Extremely Unlikely | Don't Know |
|---|---|---|---|---|---|---|
| Oct 2021 | 0 | 0 | 0 | 1 | 0 | 0 |
| Sep 2021 | 0 | 0 | 0 | 0 | 0 | 0 |
| Aug 2021 | 0 | 0 | 0 | 0 | 0 | 0 |
| Jul 2021 | 0 | 0 | 0 | 0 | 0 | 0 |
| Jun 2021 | 0 | 0 | 0 | 0 | 0 | 0 |
| May 2021 | 0 | 0 | 0 | 0 | 0 | 0 |
| Apr 2021 | 0 | 0 | 0 | 0 | 0 | 0 |
| Mar 2021 | 0 | 0 | 0 | 0 | 0 | 0 |
| Feb 2021 | 0 | 0 | 0 | 0 | 0 | 0 |
| Jan 2021 | 0 | 0 | 0 | 0 | 0 | 0 |
| Dec 2020 | 0 | 0 | 0 | 0 | 0 | 0 |
| Nov 2020 | 0 | 0 | 0 | 0 | 0 | 0 |
| Oct 2020 | 2 | 0 | 0 | 0 | 0 | 0 |
| Sep 2020 | 0 | 0 | 0 | 0 | 0 | 0 |
| Aug 2020 | 0 | 0 | 0 | 0 | 0 | 0 |
| Jul 2020 | 0 | 0 | 0 | 0 | 0 | 0 |
| Jun 2020 | 1 | 0 | 0 | 0 | 0 | 0 |
| May 2020 | 0 | 0 | 0 | 0 | 0 | 0 |
| Apr 2020 | 0 | 0 | 0 | 0 | 0 | 0 |
| Mar 2020 | 0 | 0 | 0 | 0 | 0 | 0 |
| Feb 2020 | 1 | 0 | 0 | 0 | 0 | 0 |
| Jan 2020 | 2 | 0 | 0 | 0 | 0 | 0 |
| Dec 2019 | 3 | 1 | 0 | 0 | 1 | 2 |
| Nov 2019 | 0 | 0 | 0 | 0 | 0 | 0 |
| Oct 2019 | 1 | 0 | 0 | 0 | 0 | 0 |
| Sep 2019 | 0 | 0 | 1 | 0 | 0 | 0 |
| Aug 2019 | 1 | 0 | 0 | 0 | 0 | 0 |
| Jul 2019 | 3 | 0 | 0 | 0 | 1 | 0 |
| Jun 2019 | 4 | 0 | 0 | 0 | 1 | 2 |
| May 2019 | 1 | 0 | 0 | 0 | 0 | 1 |
| Apr 2019 | 2 | 0 | 0 | 1 | 0 | 0 |
| Mar 2019 | 1 | 0 | 0 | 0 | 2 | 0 |
| Feb 2019 | 0 | 0 | 0 | 0 | 0 | 0 |
| Jan 2019 | 1 | 0 | 0 | 0 | 0 | 0 |
| Dec 2018 | 3 | 0 | 0 | 0 | 0 | 0 |
| Nov 2018 | 2 | 0 | 0 | 0 | 0 | 0 |
| Oct 2018 | 1 | 0 | 0 | 0 | 0 | 0 |
| Sep 2018 | 0 | 0 | 0 | 1 | 1 | 0 |
| Aug 2018 | 2 | 0 | 1 | 0 | 0 | 0 |
| Jul 2018 | 1 | 1 | 0 | 0 | 0 | 0 |
| Jun 2018 | 1 | 0 | 0 | 1 | 0 | 0 |
| May 2018 | 0 | 0 | 1 | 0 | 2 | 0 |
| Apr 2018 | 0 | 0 | 0 | 0 | 0 | 0 |
| Mar 2018 | 0 | 0 | 0 | 0 | 0 | 0 |
| Feb 2018 | 0 | 0 | 0 | 0 | 0 | 0 |
| Jan 2018 | 0 | 0 | 0 | 0 | 0 | 0 |
| Dec 2017 | 1 | 0 | 0 | 0 | 0 | 0 |
Patient feedback
We asked the question:
Any further comments?
I have today had my flu injection at what I can only describe to be the best managed clinic I have attended in 45 years of having this treatment. Efficient, effective and importantly - friendly.
Posted on: 18/10/2020
Excellent care via online consultation. Prompt response and further follow-up
Posted on: 08/06/2020
I have always been able to get an appointment with a doctor on the day I have rung up. Today, I had an appointment but was concerned to notice my child deteriorating- the reception staff heard my concerns and the GP (Dr Ghandi) slotted me in and saw my daughter with great care, and me with supportive kindness. We are grateful for our NHS and for you, our local surgery. Thank you
Posted on: 08/01/2020
Excellent and efficient service provided by the Westbank Practice
Posted on: 01/01/2020
Dr Mann was amazing with my daughter. She normally has a fear of the Drs! But the Dr was very friendly & made our appointment easy. (My duaghter is 4). Thank you.
Posted on: 01/12/2019
Very friendly & efficient treatment from both nurse and receptionist, Nicki and Sue. Thank you both.
Posted on: 01/12/2019
We have recently moved to the area and without exception have had fantastic support from this practice. This is from the initial reception contact through to appointment availability, consultation and follow up. What a relief to have found such a caring and effective surgery. Thank you.
Posted on: 01/07/2019
I have always received excellent service. The receptionists are helpful, friendly and approachable. Every GP I have been seen by at the surgery has been professional, knowledgeable and pleasant. My own GP Dr Wong is such a nice man and a good doctor.
Posted on: 01/07/2019
Huge thanks to Dr Rachel, who was not only thorough and professional, but also patient, re-assuring and great humoured during an emergency consultation yesterday.
Posted on: 18/06/2019
Caring and trustworthy
Posted on: 24/05/2019
My wife and I have been with the westbank practice for 20 years and we have been very pleased throughout
Posted on: 26/04/2019
Excellent care and staff who take time and listen.
Posted on: 01/03/2019