Practice Team

Managing Partner: Claire

I have worked within Primary Care since 2008. I joined the Westbank Practice in April 2018.

I am involved in managing all aspects of the practice, ensuring the smooth running of the day to day needs and requirements of our busy practice. This involves ensuring the right systems are in place with regards to premises, staff, equipment, legislation and information technology to ensure high quality patient care and patient safety.

I take pride in leading, motivating and supporting all staff, to deliver competent, compassionate and high quality services for all our patients.

At Westbank we welcome patient feedback to continually improve patient experience.

Putting patients at the heart of what we do.

Assistant Manager: Alex

To support the managing partner in all aspects of practice functionality, motivating and managing staff, optimising efficiency and overall performance, ensuring the practice achieves its long-term strategic objectives in a safe and effective working environment.

IT Apprentice: James

Responsible for the effective maintenance of all the practice IT infrastructure, including hardware, office systems, email, telephone, internet and clinical systems. 

Practice Administrators

Ali (Reception Manager), Sharon Q (Reception Team Leader), Liz, Tori, Lorraine, Christina, Danielle (Maternity Leave), Julie, Tracey, Tayler and Donna. 

We are a team of practice administrators who work across both Starcross and Exminster surgeries. In addition to answering phones and arranging appointments, we take requests for online consultations, repeat prescriptions, processing documents alongside various other administrative duties. 

Admin Team

Sharon D, Sandra & James.

We help to deal with sending out the recall letters and text messages, ensuring patients records are kept up to date. We also perform various other administrative duties. 

Secretarial Team

Jade & Chloe. 

Our main role involves typing; including referrals via DRSS/e-referral (enabling patients to choose where they would like to be seen), general administration and supporting the GP's. We also type up letters requested by patients for any non-NHS work.