Introducing Heidi Health: Enhancing Your Care Experience with AI Assistance

At our practice, we're always exploring ways to improve your experience and ensure you receive the best possible care. To support this, we've introduced a new tool called Heidi Health, an AI-powered medical scribe designed to assist our clinicians during consultations.

What is Heidi Health?

Heidi Health is a digital assistant that helps clinicians by transcribing conversations during your appointment into accurate medical notes. This means your doctor or nurse can focus entirely on listening to you and understanding your concerns, rather than typing or writing notes during your visit.

How Does It Work?

During your consultation, with your consent, Heidi Health securely records the conversation. It then processes this information to draft a summary of the visit, which your clinician reviews and finalises. This process ensures that your medical records are thorough and accurate, while allowing your healthcare provider to maintain full attention on your discussion.

Benefits for you:

• More Personalized Attention: By reducing administrative tasks, your clinician can dedicate more time to discussing your health concerns and answering your questions.
  
• Accurate Medical Records: Heidi helps create detailed notes, ensuring that important information from your visit is captured accurately.
  
• Efficient Follow-Up: With streamlined documentation, any necessary referrals, prescriptions, or follow-up actions can be handled more promptly.

Your Privacy Matters

Participation in using Heidi Health is entirely optional. Before your consultation, your clinician will explain how it works and seek your consent. If you prefer not to use this service, please let us know, and we will proceed without it.

We understand that privacy is paramount when it comes to your health information. Heidi Health complies with strict data protection regulations, including the UK's Data Protection Act and GDPR. All data is securely processed and stored, with no permanent audio recordings kept. Your information is handled with the utmost confidentiality and used solely to support your care