We at Westbank Practice ask that all patients who have been invited into the surgery to please wear a mask or face covering at all times. This is to help protect you, other patients and our staff. Below is some guidance on when wearing a mask or covering may not be appropriate. 

Please note, it is NOT the responsibility or the role of the Surgery to issue anyone with an exemption letter or certificate. Please visit the websites below for more information.

Face mask exemption on public transport and in shops

Certain rules don’t apply to children under the age of 11 and disabled people or those with health conditions when there is a ‘reasonable excuse‘ not to. This includes:

  • where you cannot put on, wear, or remove a face covering:
  • where you are travelling with, or providing assistance to, another person who relies on lip-reading to communicate
  • to eat or drink where it is reasonably necessary to do so
  • where you have to remove your face covering to take medication

To put this into context, exemptions apply if you have a disability or condition that would make it very difficult to wear a face covering.

For example, if you have respiratory condition, such as chronic obstructive pulmonary disease, you may find it too difficult to breathe through a face covering.

If you have a learning difficulty, sensory processing disorder or neurodivergent condition, wearing a mask could be too overwhelming.

If you have communication difficulties, speech impairment or find it hard to express yourself with a mask on, especially if you are non-verbal, a mask would be difficult.

Mask exemptions also apply if you need to communicate with a deaf person who lip-reads.

This is list is not exhaustive and there will be many other disabilities, including invisible ones, that would make wearing a mask very difficult.

Below are some links to other helpful websites:



If you do not currently have a face mask or covering, here is a link to the government website detailing how you can make your own using every day items you should be able to find at home:


Please note, that if you do not have a face mask or covering we will not be able to provide you with one so please ensure you bring one with you. 

Thank you for your continued cooperation during this time. 

Westbank Practice.