Coronavirus - Important Information 


Starcross surgery has now re-opened for face to face appointments. You will still need to have an initial phone appointment with a doctor or nurse to go through your symptoms.

The doors  will remain locked, just like in Exminster, so please use the intercom system to check in for your appointment. The doctor or nurse will come and collect you from outside at the time of your appointment. This is to help prevent the spread of coronavirus. Reception will be there to let you in if you have an appointment. If you do not have an appointment, then you will need to ring the surgery to gain access if necessary. If you are only coming in to pick up batteries for your hearing aid etc. then you will need to call the surgery and we can post them to you. Only patients who have been triaged by a doctor or nurse on the phone will be allowed to come into the surgery. This is to help protect our staff and other patients.

Please only attend the surgery if you have been asked to by the doctor or nurse. Please arrive on time for your appointment, as you will not be allowed inside the building early. You will need to wait outside for the doctor or nurse to collect you.

Both GP practices and community pharmacies are under immense pressure as a consequence of the increased volume of prescriptions being requested. In order to process repeat prescription requests in the most timely and efficient manner, the way you order your prescription may need to change. For all prescription requests please do this online using SystmOnline, the new Airmid app, the NHS App or by emailing. If you are not currently signed up for SystmOnline, please ring reception who will be able to guide you through this.

All non-urgent and routine appointments are being postponed until further notice. This is to help stop the spread of coronavirus. If you feel it is necessary to have an appointment, you will need to book a telephone appointment with a doctor or nurse first, who will decide the safest way to treat you.

For all non-urgent queries, please use our eConsult service or email them using our online form

We are receiving an exceptionally high number of calls and emails and are trying to get back to patients as soon as possible, but please bear with us as we may not be able to get back to you as quick as we used to.

Thank you for your understanding during this time.

The Partners at Westbank Practice